Have questions about online trading? We’ve compiled the most frequently asked questions to guide you through every step of your trading journey.
Opening a live account is quick and straightforward, taking less than a minute.
We accept recent bank statements (within the last six months) or utility bills (water or electricity). Mobile phone bills and online statements are not accepted.
You can adjust leverage through the client portal. Under “My Account,” find the account you wish to modify and click Actions. Note that there should be no open positions when adjusting leverage.
To begin trading, you can either download the MT4 or MT5 platforms on your preferred device or access the WebTrader via your browser.
Click Forgot Password? on the client portal login page and enter your email to reset your password.
Yes, in the client portal, go to My Accounts, select New Account, and follow the instructions to create another account.
Go to the client portal, click Transactions, then Internal Transfers. Select the accounts and amounts, then submit. Ensure you have sufficient funds in the “From” account.
Funding options are available via the client portal, where deposits and withdrawals are automated for your convenience. Check the portal for a full list of funding methods.
Log in to the client portal, select Deposit, and choose your preferred payment method. Depending on the method, deposits can take up to 24 hours; bank transfers may take up to three business days.
We support a wide range of currencies but if you deposit in a different currency, it will be converted to your account’s base currency at the current rate.
Yes, you can withdraw funds while holding open positions, as long as your free margin (after deducting payment costs) exceeds the requested withdrawal amount.
Trading Sphere does not charge deposit fees, but your bank or payment provider may impose their own fees
Withdraw profits via bank wire. Initial deposits will be refunded to the original payment method, and any remaining profits will be sent to your bank account.
You can trade 24/5, from 00:00 on Monday to 24:00 on Friday (server time). Our server operates on GMT +2 and switches to GMT +3 during daylight savings.
Charts display the bid price by default. Buy orders use the ask price, while sell orders use the bid price. The difference between these is the spread.
Requotes happen when the market price changes before your order is executed, prompting you to confirm the new price. This can be caused by market volatility or slow internet connection.
Yes, we provide negative balance protection free of charge, ensuring you never lose more than what you’ve deposited.
Pending orders are cancelled if there isn’t enough free margin to cover the required margin for the trade.
Once an order request is received by our server, it may not always be possible to cancel it. If you attempt to cancel, you may receive a warning indicating that the order could still go through.
The minimum trading volume is 0.01 lots.
We use fractional pip pricing, which means five decimal places instead of four. What appears as ten pips is actually just one pip.
Yes, Trading Sphere supports expert advisors (EAs) and trailing stops. However, these tools are used at your own risk and rely on your trading terminal’s performance.
Close and reopen your MetaTrader terminal to resolve this issue.
Apple’s security settings may block apps from unknown developers. To allow MT4, go to System Preferences > Security & Privacy. Unlock the settings by clicking the lock in the bottom left, then select “Anywhere” under the General tab.
You can reset your MT4 or MT5 password through the client portal by clicking Reset MT4/MT5 Password on the Dashboard.
In the MetaTrader platform, go to Tools, select Options, then Change next to the password field. Enter your current password, create a new one, and click OK.
Open the Settings tab on your mobile app, then select Accounts. Tap the key icon in the lower right corner and follow the prompts to update your password.
